The idea of remote support sounds good for business – but there are some disadvantages to it too.
So look for a service plan that also includes onsite support built-in. If you have to pay extra hourly fees for onsite support you’re not really paying for a full IT support package.
If onsite support isn’t built in to the IT Services package you’re being offered then it’s likely you or your staff will shy away from using it since it’s going to cost each time you use it. Instead you might waste valuable time and resources trying to work around genuine issues.